Direct TV nightmare

We have had Dish network for a little more than 2.5 years and have never had a problem with them. Sure, there were times that I had to call because something wasn't working..or the one time that we had to change out the box. For the most part, however; they were wonderful. When I called, I always spoke to a person not a recording, and I was never on hold for long (i.e. less than five minutes). So why did we switch you ask? Direct TV was offering the Sunday NFL ticket to all new customers, and since our contract was up with Dish, JR really wanted to switch because of the NFL ticket. I tried to fight him on it at first telling him that #1 we would lose all the movies we had recorded on the box, #2 I really hate to change services when the one we have has been so great, #3 I dont want to have to learn a whole new system and have to program all my shows. His arguements were #1 He has wanted the Sunday ticket for years but I have never been willing to pay the $385 dollars and this way it's free, #2 we would be payin $20 less for our monthly bill, #3 we will have all the same stuff plus his NFl ticket and HBO, Showtime, Starz, Encore, and a better on demand service. He had compelling arguements so I said okay. We set it up for Direct TV to install on Friday, August 26, and I cancelled Dish for the same day. Friday rolled around and guess what? They never showed up. JR called, talked to a supervisor who said they wouldn't be able to get anyone out until Monday, Aug. 29 and that they would credit our bill $50 for the inconvenience. That was mistake #1. I recieved a bill on Sept. 1 for $56.34. There was no $50 credit, and I didnt understand why I was paying for a full months service when I only had it for one day. So I call to find out. Only, they wont speak to me because it is under JR's name and even though I have all the security information such as a password and the last 4 digits of his social, I am not an authorized user on the account! UGHHHH. So JR calls and authorizes me. I call back. Apparently, you pay a month in advance...okay - I get that. Where's my $50 credit? They say they dont have that on file. Mistake #2. Then, I go back to Logan's room to watch tv only to find out that his tv doesn't have the DVR box so I can't watch any of the recordings. Mistake #3 I call, they say it will be a $75 charge to have someone come out and install the right box. Ummmmm....no, I am already paying for the extra DVR reciever, AND it should have been done right the first time. I am already paying for their mistake of not coming on the right day, they wont give me the $50 credit they promised me, and now I have to pay another $75 because they didn't do it right the first time AND I am paying for a second DVR reciever that I dont even have. Needless to say, I went berserk. So I call again...I was on hold waiting to speak to someone for 42 min and 17 seconds...guess what? The longer I waited the more mad I became. All they are willing to do is to compensate me for the $6 on my bill for the extra DVR reciever...I will still have to pay the $75 for them to come out and put it on Logan's tv. I am LIVID. mistake #4,5,6,and 7. Yesterday, I get online to pay the bill...there website is screwed up. I call. On hold for 22 minutes. I tell them I would like to be set up for automatic payments. they say I need to do it online, I say the website isn't working, they say try again tomorrow. SERIOUSLY??? Worst customer service EVER. I am so mad at the company, and even though it's irrational, I am mad at JR for having us switch. I know that he didn't know what was going to happen, he just wanted his football...but I am irate. I am still trying to decide whether or not to pay the $75 for the dvr in Logan's room...ughh..I am just so frustrated.